Support that understands your question
Open chat at the bottom right. AI helps first; you can request a team member in the same conversation whenever needed.
- Chat
- Homepage and dashboard
- Personal operations
- After account sign-in
- Team member
- A button in support chat
- [email protected]
What the AI assistant can help with
The assistant explains server-contract terms, fees, limits and navigation. For an authenticated chat owner, it can show the owner’s balance, transaction counts and totals, find entries by date and explain contract states.
AI tools have read-only access scoped to the chat owner. A request in a message cannot select another account, adjust a balance or independently confirm a financial operation.
How to contact a team member
Select Talk to a person at the top of support chat. The conversation history is included, and the reply appears in the same window. Complex faults, access recovery, suspicious activity and payment disputes may also require a team member.
When no employee is online, the request remains saved. An online indicator is not a promise of an instant reply or a fixed processing time.
What helps the team investigate
- Briefly describe the expected and actual result.
- For an operation, provide your own request number, date, amount and network.
- For a contract, specify its format, term and the relevant dashboard entry.
- Include the error text while hiding passwords, codes and secrets.
If chat is unavailable
The platform contact is [email protected]. Do not email a password, one-time code or private key. For personal operations, sign in and use the support conversation linked to your account whenever possible.