Deposits and withdrawals: networks, status and fees

How to fund your balance

Creating a request does not itself credit a balance. Credit follows verification of the blockchain transfer. An existing pending request may be shown again instead of creating a second one.

An address can be issued only when the payment pool has an available wallet. If an address is unavailable, contact a team member through support. Never send funds to an address from a private message, advertisement or AI reply.

1. Select Add funds in your dashboard.
2. Enter an amount of at least 50 USDT and choose TRC 20, BEP 20 or TON.
3. Use only the address and network issued in your payment request. Check both before sending.
4. Monitor the request and its entry in Activity.

How to request a withdrawal

Pending means awaiting review, not confirmation that funds have been sent. A team member processes the payout. This guide does not establish a fixed processing time.

1. Save your own wallet for the selected network in Settings.
2. Choose Withdraw, enter an amount and select a network. The minimum is $50.
3. Review the fee, net amount and destination address.
4. Confirm in the form and track the request in Activity.

How the fee is calculated

The balance distinguishes turnover funds from principal before turnover. A withdrawal uses turnover funds first. The fee is 12% on that portion and 42% on the portion before turnover.

For example, withdrawing $100 entirely from turnover funds gives a net amount of $88. If the entire $100 is principal before turnover, the net amount is $58. Mixed funds use a proportional calculation. These are fee examples, not a promise that a particular account is eligible to withdraw.

Monthly allowance and level limits

One withdrawal request is available per UTC calendar month. Pending and completed requests count; a cancelled request does not use the monthly allowance. The maximum amount depends on the account level.

1. Level 1: up to $500; level 2: up to $1,000.
2. Level 3: up to $2,000; level 4: up to $3,000.
3. Level 5: up to $4,000; level 6: up to $5,000.

Verification and payment assistance

The current interface has no separate document-verification step. Sign-in is required to access personal operations, and a wallet for the selected network must be configured for withdrawal.

For an operation that needs investigation, provide your own request number, date and network in support chat. Never share a password, one-time code, private key or seed phrase. AI can explain an authenticated owner’s operations; disputes and concrete faults may require a team member.